Last updated: June 2026
MinkLoom Ltd (“MinkLoom”, “we”, “us”, or “our”) is an applied AI studio committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect personal data when you visit our website, enquire about our services, or engage us to build and operate AI systems.
MinkLoom Ltd is the data controller for the personal data described in this policy. Where we process personal data on behalf of a client as part of an engagement — for example, data flowing through a system we build or operate for them — we act as a processor on that client's behalf, and our handling is governed by the agreement with that client. Our registered address is 167-169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom.
We collect information you provide directly when you contact us or engage our services, including your name, email address, phone number, company details, and billing information. As part of delivering an engagement, we may process data within the systems we build or operate for you — including, where relevant, messages and voice notes handled through the WhatsApp Business Platform. We also collect limited usage and technical data when you visit our website.
We use your data to respond to enquiries, scope and deliver engagements, build and operate the systems you contract us for, issue and process invoices, provide support, and comply with our legal obligations. Where AI is used to process messages, voice notes, or other content, this is done to deliver the functionality of the system we have built for you.
We share data with trusted service providers who help us deliver and operate our services, including Stripe (payments), Twilio and the WhatsApp Business Platform (messaging), OpenAI (AI processing), Supabase (data storage), and Vercel (hosting). We do not sell your personal data to third parties.
We retain your data for as long as needed to deliver an engagement and for a reasonable period thereafter for legal, accounting, and business purposes. Where we process data on a client's behalf, retention is governed by the relevant client agreement. You may request deletion of your data at any time by contacting us.
Depending on your location, you may have rights including: access to your personal data, rectification of inaccurate data, erasure of your data, restriction of processing, data portability, and the right to object to processing. To exercise any of these rights, contact us at minkloomltd@gmail.com.
We implement appropriate technical and organisational measures to protect your data, including encryption in transit and at rest, access controls, and regular security reviews.
Your data may be processed in countries outside the UK and EEA. Where this occurs, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.
Our website uses essential cookies to ensure proper functionality. We do not use advertising or tracking cookies.
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our services.
For privacy-related enquiries, please contact us at minkloomltd@gmail.com.