Last updated: February 2025
MinkLoom Ltd (“MinkLoom”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our services.
MinkLoom Ltd is the data controller. Our registered address is 167-169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom.
We collect information you provide directly, including your name, email address, phone number, and payment information. When you use our WhatsApp-based services, we process messages and voice notes you send through the platform. We also collect usage data such as interaction patterns, feature usage, and technical data about your device.
We use your data to provide and improve our services, process payments through Stripe, send service communications, provide customer support, and comply with legal obligations. We use AI to process messages and voice notes for task management purposes as part of our core service delivery.
We share data with trusted service providers who help us operate our services, including Stripe (payments), Twilio (WhatsApp messaging), OpenAI (AI processing), Supabase (data storage), and Vercel (hosting). We do not sell your personal data to third parties.
We retain your data for as long as your account is active and for a reasonable period thereafter for legal and business purposes. You may request deletion of your data at any time by contacting us.
Depending on your location, you may have rights including: access to your personal data, rectification of inaccurate data, erasure of your data, restriction of processing, data portability, and the right to object to processing. To exercise any of these rights, contact us at minkloomltd@gmail.com.
We implement appropriate technical and organisational measures to protect your data, including encryption in transit and at rest, access controls, and regular security reviews.
Your data may be processed in countries outside the UK and EEA. Where this occurs, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.
Our website uses essential cookies to ensure proper functionality. We do not use advertising or tracking cookies.
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our services.
For privacy-related enquiries, please contact us at minkloomltd@gmail.com.