Last updated: June 2026
These Terms of Service (“Terms”) govern your engagement with and use of the services provided by MinkLoom Ltd (“MinkLoom”, “we”, “us”, or “our”), a company registered in England and Wales with company number 17059830 and registered office at 167-169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom.
By engaging us, accessing this website, or using any service we provide, you agree to be bound by these Terms. Where we enter into a separate written agreement, statement of work, or proposal with you, that agreement governs in the event of any conflict with these Terms.
MinkLoom is an applied AI studio. We design, build, deploy, and operate AI-powered systems — including AI agents, automations, custom systems, and the operational products that grow out of them — for our clients. The specific scope, deliverables, and timeline of any engagement are defined in a statement of work, proposal, or other written agreement between you and MinkLoom.
Fees are set out in the applicable statement of work or proposal and may be structured as fixed-price projects, retainers, or ongoing fees for systems we host and operate on your behalf. Unless otherwise agreed in writing, invoices are payable within 14 days of the invoice date. Payments may be processed through Stripe or by bank transfer.
Late payments may result in suspension of work or of any systems we operate for you. Fees are non-refundable for work already performed. Either party may terminate an engagement in accordance with the terms of the applicable statement of work; on termination, you remain liable for all work performed and costs incurred up to the termination date.
You agree not to use our services or any systems we build or operate for you for any unlawful purpose, to send spam or unsolicited messages, to impersonate others, or to interfere with the operation of our services or those of our providers (including the WhatsApp Business Platform). We reserve the right to suspend or terminate an engagement where these terms are violated.
Our handling of personal data is governed by our Privacy Policy. Where we process personal data on your behalf as part of an engagement, we do so as your processor under the terms of the applicable agreement and applicable data protection laws, including the UK GDPR where relevant.
Ownership of deliverables created for you is set out in the applicable statement of work. Unless otherwise agreed in writing, MinkLoom retains all rights in its pre-existing materials, tools, frameworks, and general know-how, and grants you a non-exclusive licence to use them to the extent necessary to benefit from the deliverables. Owned products and platforms that MinkLoom builds, runs, and offers as software remain the property of MinkLoom Ltd.
To the maximum extent permitted by law, MinkLoom shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services. Our total liability arising out of or in connection with an engagement shall not exceed the total fees paid to us under that engagement in the preceding 12 months.
We may update these Terms from time to time. We will post the updated Terms on this website and, where appropriate, notify clients of material changes by email. Continued use of our services after such changes constitutes acceptance of the updated Terms.
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
For questions about these Terms, please contact us at minkloomltd@gmail.com.